FAQ - Frequently asked questions
Here are some answers to frequently asked questions. If you can't find the answer to your question, please contact us.
Choosing and booking your holiday rental :
- First and last name
- Number of travellers
- Email address
- Telephone number
Pay for your holiday
- Credit card: fast and secure
- Bank transfer: fast and secure
- Cheques and holiday vouchers : bookings will be processed on receipt of these.
- Please note that 2 points must be respected in order to pay by bank transfer/cheque/ACV: 1- You must confirm your booking by paying the deposit by credit card 2- All payments must be received and cashed at least 1 month before the date of arrival.
If you wish to pay for your booking in full by bank transfer/cheque/holiday vouchers, the deposit paid by credit card will be refunded on receipt of full payment.
Your holiday rental and your arrival :
Organising your trip :
Your opinion on the holiday :
An email to leave a review of your holiday will be sent to you the day after you leave the rental property. By sharing your experience, in accordance with the customer review charter, you're helping web users choose their holiday rental !
Vouchers, cancellation, refund and health crisis conditions
- If the amount of your voucher is less than the total amount of the new booking, then it will be deducted in full and you will only have to pay the remaining balance if there is one;
- If the amount of your voucher is greater than the total amount of the new booking, then the voucher covers the total amount of the new booking. The remaining amount of the voucher will still be available for another booking. In the event of an error, please do not hesitate to contact our Passenger Centre by email at firstname.lastname@example.org or by telephone on 05 59 01 01 07
If you have paid for all or part of your new booking with a Valuable Gift Voucher and you wish to cancel, the amount due will be credited back to your Voucher, subject to the cancellation conditions set out in the GTCS.
Contact us directly on 05 59 01 01 07 or email@example.com, or via the website where you made your booking!
We're here to help ! We understand that the current health situation can be a source of worry and stress. That's why our Passenger Centre team is here to answer all your questions and help you by email or telephone.