Who are we ?

Employees Who See Life in Pop!

At Poplidays, we already make sure we have happy and comfortable employees in their work before offering you an unforgettable experience.

Attached to the values of their beloved Basque Country, the Poplidays teams come from all over France! Bretons, Basques, Pyreneans, Alpines, create a perfect mix to offer you the best of holiday rentals.

At Poplidays, we are not just a united team; we are a passionate team doing our best to offer you the best experience.

In total, we form a team of over 40 people including stay advisors, traveler experience managers, professional advisors, marketing staff, developers.

Pop' Values

Listening

Understanding our clients' needs comes first through listening. Our Traveler department takes the time to listen to you in order to understand your needs and quickly offer a tailored solution.

Authenticity

The team values authenticity and strives to highlight the local cultures of each destination, their gastronomy, and their traditions.

Excellence

Our multilingual customer service, verified accommodations, and passionate team reflect our commitment to providing a high-quality experience. We guarantee a complete, reliable, and personalized service, ensuring closeness with each of our travelers.

Perseverance

At Poplidays, perseverance means never giving up. Our teams are committed and determined to overcome challenges and always seek innovative solutions.

The values of the Hetzi Group

Proximity

Because we have been rooted and committed to our territories for a long time, you can trust us. We want to be close to you to get to know you better and thus provide you with the right service.

Team Spirit

In the HETZI team, everyone has a role to play, and everyone must understand the meaning of their responsibility. We foster a caring demand that allows everyone to grow. We share sporting values of respect, loyalty, and friendliness that unite us!

Passion for Innovation

Our Group has always been able to challenge itself and move forward. In a rapidly changing world, we are convinced that by being creative and daring every day, we will always stand out.

Service-Oriented Mindset

A service-oriented mindset is first and foremost an attitude we cultivate among ourselves. Like a local shopkeeper, we offer it to our clients every day to understand and satisfy them beyond their expectations.

Our Offices

In the image of the team, our offices are warm and friendly. Our offices have been designed to inspire a sense of well-being and escape within one of France's most popular tourist destinations: Biarritz.

Our Customer Service

Our human-sized customer service, called Pôle Voyageurs, is at your disposal from Monday to Friday from 8:30 am to 7:00 pm, the saturday from 9:30 am to 7:00 pm (French local time) and during the summer, on Sundays from 10:00 am to 6:00 pm (French local time), by phone at 05 59 01 01 07 or by email at reservation@poplidays.com.

To be as available as possible, Pôle Voyageurs is also available on French public holidays, from 10:00 am to 6:00 pm.

It consists of approximately 10 employees, all passionate about tourism, speaking a total of 4 languages (French, Spanish, English, and German) and wishing to provide their valuable advice to find the most suitable offer for each and every one of you.

Payment Security: Securing online payment is one of the challenges of our profession. POPLIDAYS has chosen Dalenys solutions, from the BPCE group, and Stripe to ensure a serene reservation.

Cancellation Insurance covering all participants in the stay from subscription until the end of their vacation in the rental booked with POPLIDAYS (optional service).