Cancellation insurance
Poplidays Comprehensive Comfort by Mutuaide
Because we know that life sometimes brings surprises, the Poplidays Comprehensive Comfort contract individually insures our travelers on occasion and during their trips.
Travel with peace of mind
- ✔️ All justified cause insurance.
- ✔️ Unexpected coverage.
- ✔️ Customer service to help you.
- ✔️ No hidden fees.
Travel insured with Poplidays
Cancellation for medical reasons
Up to €5,000 per person and €15,000 per event.
- Cancellation for serious illness, serious bodily injury or death.
- Cancellation in case of lack of vaccination and for refusal to board following temperature measurement.
Trip interruption
Up to €4,000 per person.
- Reimbursement of unused land services on a pro-rata basis (transport not included)
Tenant liability
Up to €500,000 per incident.
- Bodily injury, material and consequential immaterial damage caused to third parties due to the occupation of the premises.
Snow option
Slope rescue: up to €5,000.
- Reimbursement of passes: up to a maximum of €250 per insured person and per event.
- Loss, theft and breakage of equipment: up to €250.
More details on the comprehensive comfort contract
Did you forget to subscribe to Mutuaide insurance?
Still insure your trip!
Contact our customer service within 24 hours of your booking.
Beyond this period, we will not be able to ensure subscription to Mutuaide insurance.
Mutuaide Insurance, learn more
- Consequences of the travel organizer's failure.
- Civil or foreign wars, riots, popular movements or a strike.
- Consequences of nuclear disintegration or any irradiation from a source of energy with a radioactive character.
- Epidemics unless otherwise stipulated in the guarantee, natural disasters and pollution.
- Medical expenses in the country of residence.
The main exclusions of the contract are:
- Services that were not requested during the trip or that were not organized by us, or with our agreement, do not give right to reimbursement or compensation a posteriori.
- Voluntary participation of an Insured in riots or strikes, brawls or assaults.
- Consequences of the use of medications, drugs, narcotics and similar products not medically prescribed, and excessive use of alcohol.
- Any intentional act of the Insured that may trigger the contract's guarantee.
- Pre-existing illnesses diagnosed and/or treated that required hospitalization within the 6 months preceding the request for assistance and whose aggravation was foreseeable.
The contract also includes some restrictions:
- Only the guarantees corresponding to the subscribed formula and indicated on the reservation invoice are acquired.
- The contract must be subscribed on the day of the travel booking or, at the latest, the day before the first day of application of the cancellation fee scale.
- On the same contract, all Insured persons must have subscribed to the same formula.
- The Insured must be domiciled in Europe, in the DOM-ROM-COM and sui generis communities.
The guarantees apply worldwide, except in countries in a state of civil or foreign war, with notorious political instability, or undergoing popular movements, riots, acts of terrorism, reprisals, restrictions on the free movement of people and goods (for any reason, including health, security, meteorological, etc.) or nuclear disintegration or any irradiation from a source of energy with a radioactive character.
At the subscription of the contract
The insured must pay the contribution.
The insured must answer accurately the questions asked by the Insurer, especially in the declaration form allowing the assessment of the risks covered.
In case of a claim
- Under the insurance guarantees:
- 1. You must declare the claim as soon as it is confirmed by a competent medical authority that the severity of your health condition contraindicates your trip or as soon as you are aware of the event that may trigger the guarantee.
- 2. If the claim was not declared directly to the Insurer by the travel agency or organizer, you must notify the Insurer within 5 working days following the event triggering the guarantee.
- Under other insurance guarantees, the Insured must declare their claim within 5 working days from the event triggering the guarantee.
- Under assistance services, the Insured must contact the assistance platform and obtain prior agreement before taking any initiative or incurring any expense. In all cases, the Insured is required to provide the Insurer with all necessary documents and evidence for the implementation of the insurance guarantees and assistance services provided in the contract.
The contribution is payable upon subscription of the contract, by any means of payment accepted by the travel agency.
Start of coverage
The "Cancellation for any justified cause" guarantees take effect on the day of subscription of this contract. All other guarantees take effect on the day of departure (place of assembly of the organizer for departure).
Right of withdrawal
In accordance with article L112-10 of the Insurance Code, the Insured who subscribes for non-professional purposes an insurance contract, if they justify a previous guarantee for one of the risks covered by this new contract, may renounce this new contract, without charge or penalty, as long as it has not been fully executed or the Insured has not triggered any guarantee, and within a maximum of fourteen calendar days from the conclusion of the new contract.
End of coverage
The "Cancellation for any justified cause" guarantees expire on the day of departure (place of assembly of the organizer for departure). All other guarantees expire on the last day of the trip (place of dispersion of the group), with a maximum duration of 90 consecutive days.
Cancellation of the contract is not permitted.
